Frequently Asked Questions | USA Guided Tours NY

FREQUENTLY ASKED QUESTIONS

COVID-19 ENHANCED CLEANING POLICY

  • BUSES CLEANED WITH EPA-REGISTERED DISINFECTANT BETWEEN EVERY TOUR

SOCIAL DISTANCING POLICY

  • ALL USA GUIDED TOURS EMPLOYEES TO WEAR FACE MASKS & GLOVES
  • MANDATORY TEMPERATURE SCREENING FOR ALL EMPLOYEES
  • FACE MASKS REQUIRED FOR ALL TRAVELERS (MANDATORY BY LOCAL GOVERNMENTS)
  • DISPOSABLE HAND SANITIZERS AVAILABLE ABOARD BUSES
  • LIMITED SEATING ON BUSES FOR ADDED SPACE BETWEEN PASSENGERS
  • CONTACTLESS CHECK-IN PROCESS

CANCELLATION POLICY

  • REFUNDABLE CANCELLATIONS UP TO 24 HOURS IN ADVANCE (UP TO 1 HOUR WITH BOOKING INSURANCE)
  • Free Cancellation up to 24 Hours in Advance > if you cancel your booking 24 hours in advance of your tour departure time - a full refund will be issued

  • Free Cancellation up to 1 Hour in Advance With Tour Booking Insurance > if you purchase Tour Booking Insurance at $5.99 per booking, booking cancellations may be made up to 1 hour in advance of your tour departure time for a full refund

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket - don't delete it! However, if you misplace your confirmation email, use your last name as the reservation number.

We highly recommend you arrive at least 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as "no shows." If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

We use luxury tour buses that are climate-controlled and offer comfortable and pleasant touring experience, as well as protection from weather elements. The maximum bus capacity is 33 passengers; however, for the sake of making our tours more intimate, the average group size is less than 30 guests.

We do our best to keep large, same-party groups together on the same bus, but please remember that the seating is assigned on a first-come, first-served basis. Once you claim your seats - they're reserved only for you for the duration of the tour.

We reserve the right to substitute our small-capacity tour buses with larger 55-passenger buses, depending upon demand and/or our tour schedule. The 55-passenger buses have bathrooms on board for your convenience.

Unfortunately, our shuttles are not wheelchair accessible, nor is there storage for baby strollers. If you have a wheelchair, please call us to make special vehicle arrangements for your tour. Some of our tours involve longer walks so if you like, you may stay on board the shuttle, near the landmark, without exiting the shuttle bus every time.

Kids under 12 receive USA Guided Tour's discounted children's price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents' lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child's discounted ticket.

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver. The standard tipping rate is 15%, or $8 - $10 per individual.

Our smaller-capacity tour buses and vans do not have storage for accommodating carry-on bags. You're welcome to bring purses, briefcases, or backpacks for your tour.

If you have larger bags, you'll need to store them while touring with us. Please check with your hotel concierge or use a luggage storage service provided by independent companies throughout the city. If you need further assistance with this, please feel free to call us directly.

The good news is, you can wait until you arrive in New York to get tickets for any of our tours and activities; however, many of our tours are in high demand and you run a chance of your preferred tour being sold out. So we recommend booking well in advance as we would hate to have you miss out due to booked tours.

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact us. However, please be aware that some of our tours cannot be amended once you have booked them as a part of a package, such as our hotel + tour packages.

It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. We have allowed enough time on every stop for you to walk around and take plenty of pictures!

Currently, we do not provide hotel pickup service.

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