FREQUENTLY ASKED QUESTIONS

Please call us or email us for additional questions

FAQ

Following are some of the most frequently asked questions about our NYC bus tours. If your question is not addressed here, please feel free to email us at reservations@usaguidedtoursny.com or call us at 917-708-2155

FREQUENTLY ASKED QUESTIONS

We do not mail tickets to you. Instead, the email confirmation we send is your tour ticket - don't delete it! However, if you misplace your confirmation email, use your last name as the reservation number.

We highly recommend you arrive at least 20 minutes before your scheduled departure time to ensure your reservation is honored. You have up to ten (10) minutes before the scheduled departure time to ensure your seat on the tour. Ten (10) minutes before the departure time, we note outstanding reservations as "no shows." If we have walk-up passengers, they will be given a ticket and will be boarded at this time.

We use 35-passenger shuttle vans for daily mixed tour groups. Private tours are scheduled on our 15-passenger vans. We do our best to keep large, same-party groups together on the same bus. We reserve the right to substitute our larger 55-passenger buses, depending upon demand and/or our tour schedule. The 55-passenger buses have bathrooms on board for your convenience.

Unfortunately, our shuttles are not wheelchair accessible, nor is there storage for baby strollers. If you have a wheelchair, please call us to make special vehicle arrangements for your tour. Some of our tours involve longer walks so if you like, you may stay on board the shuttle, near the landmark, without exiting the shuttle bus every time.

Kids under 12 receive USA Guided Tour's discounted children's price (varies with tours). Children under 3 years old ride for free, if they are able to be held in their parents' lap during the tour. If you would rather have a separate seat for your infant, you may purchase a child's discounted ticket.

Tips are not included in the tour ticket price. We do ask that you consider tipping your tour guide and driver. The standard tipping rate is 15%, or $8 - $10 per individual.

Our shuttle buses and vans do not have storage for accommodating carry-on bags. We ask that you only bring purses, briefcases, or backpacks for your tour; Please note that USA Guided Tours reserves the right to inspect any bags, book bags, briefcases or backpacks you carry.

The good news is, you can wait until you arrive into New York to get tickets for any of our tours and activities; however, many of our tours are in high demand and you run a chance of your preferred tour being sold out. So we recommend booking well in advance as we would hate to have you miss out due to booked tours.

We understand things come up, so we will happily change your date or time as long as we have availability. If you must make a change, please contact the our office in NY. The contact information is on your ticket or in electronic voucher (confirmation email, if you have booked your tour online). However, please be aware that several of our tours cannot be amended once you have booked one of them. This includes tours that have a hotel stay or rail tickets attached. Please read your voucher carefully to see if your booked tour is one that cannot be changed once it's reserved.

It depends on the stop. Your tour guide will tell you the planned amount of time for each stop. We have allowed enough time on every stop for you to walk around and take plenty of pictures!

We have some pickup services available from selected hotels only. Please contact your concierge or call our customer service line at 917-708-2155.

USA Guided Tours Cancellation Policy is as follows:

  • If you cancel at least 4 calendar days in advance of your tour departure time, a 100% refund will be issued.
  • If you cancel between 48 hours and 4 calendar days in advance of your tour departure time, a 50% refund will be issued.
  • If you cancel within 48 hours in advance of your tour departure time, no refund will be issued.

    • NOTE:

    If the Tour Booking Insurance has been purchased, cancellations may be made up to 1 hour prior to tour departure time for a 100% refund.

    OUR TOUR BENEFITS

    All our tours are fully guided. This simply means that our tour guides hop off the bus with you at each stop in order to guide you around the city. No more missed sites or getting lost!

    Our tour guides are handpicked. They're certified local tour guides and native New Yorkers with years of experience in the field. Satisfaction is guaranteed!

    We use smaller limo-style buses that are climate-controlled and offer superior comfort and protection from the elements. Comfortable sightseeing is guaranteed!

    Our smaller buses guarantee smaller groups. This will give you a more private sightseeing experience as you explore our great city. Enjoy in style!

    Our Discover NYC day tour includes a boat cruise. This is the best way to experience the Statue of Liberty and Ellis Island up-close without spending hours waiting in security line to get on and off the island. Save your time!

    We know you might get thirsty on your journey with us, so we decided to offer unlimited complimentary water on our buses. Lunch is not included in the tour price, but we do give you ample time to try some of the best local eats!

    Our customers are happy and their reviews speak volumes. We're proud recipient of the 2016 Trip Advisor Certificate of Excellence. Become one of our raving customers!
    Our NYC bus tours are simply a perfect balance between guided bus, walking, and boat tours. Join us today for an memorable sightseeing experience of New York City!
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